We may collect and process the following data about you:
Information we may collect and process from you include those you provide to us whilst filling in forms in the App or on our Site(s), provided by corresponding with us; provided by registering to use our Site, downloading or registering the App, subscribing to any of our Services (such as applying for a loan), searching for an app or Service, sharing data via the App's social media functions, entering a competition, promotion or survey, and reporting a problem with the App, our Services, our App Site or any of Our Service Sites.
This information may include your name, address, email address and phone number, the Device's phone number, SIM card details, age, username, password and other registration information, financial and credit information (including your mobile money account details, bank account details, and bank verification number, where applicable), personal description and photograph.
The information that we receive and collect about you is information that is required for the purposes of our services, this may include any of the following depending on the consent that you have provided to us: your name, email address, phone number, any other contact details, government or other identity documents, date of birth, gender, employment, educational background, pictures, location, weblogs, device-specific data (such as your hardware model, operating system version, unique device identifiers, other communication data (which may include information stored on your device, like contact lists, phone state, precise location, calendar events), details of your use of our services and a record of your consent to our collection of such information. Information that is collected may include information that is considered "sensitive" Personal Information (or any equivalent term for a protected sub-set of Personal Information) under the relevant privacy laws in your jurisdiction.
By Downloading and Using any of our services, you consent to our automatic collection of data relating to your location via GPS Technology or other location services.
You can withdraw your consent to our collection, processing or use of this information at any time by logging out and uninstalling the App from your Device.
Unique Application Numbers
We may receive information on the type of operating system, Unique Application number and installation information when you install or uninstall a Service containing a unique application number or when such a Service searches for automatic updates
We may use mobile tracking technologies and/or website cookies to distinguish you from other users of the App, App Site, or Service Sites.
Statistical or aggregated information does not directly identify a specific person, but it may be derived from your PII. For example, we may aggregate PII to calculate the percentage of users in a particular area.
How Is Your Information Used?
Information collected by us shall be used to determine the prospective customers credit worthiness and for the purpose of determining whether or not to provide a loan application to the customer, the amount of such loan and the terms and conditions applicable to such loan.
- develop credit risk models and perform risk assessment;
- detect and prevent fraud;
- verify information that you have provided;
- gain insights on your behavior patterns and interests;
- provide you with information and respond to inquiries or other communications from you;
- provide, administer, improve and develop our Services
- conduct statistical and market analysis; and
- satisfy any other legitimate business purposes, including handling any complaints and retaining information as necessary to meet our obligations under applicable laws and regulations.
We may also use anonymized data for the purposes of improving our Services. If you would like more information on when we will share Your Information with a Client or Third Party, please read the details in the "Disclosure Of Your Personal Information" section below.
We use high end encryption technology to transmit customer data from their devices to our servers. Additional safeguards have been implemented to ensure safe data storage, tier level access control to access customer information plus constant update with the use of best in class technology to ensure customer information safety at all times. In the course of transmission of the data, we may need to the following:
Personal information verification- To confirm as much as possible that the customer who has supplied the information is who he said he is without any further misrepresentation or posing as someone else for the purpose of obtaining a loan.
To determine eligibility using various data footprints available to determine eligibility criteria including willingness and ability to pay.
General account maintenance and customer account activity transmission in the ordinary course of business.
Your onboarding process may include the use of tokens from online social media accounts which may include but are not limited to Facebook, Instagram, email accounts etc.
Disclosure Of Your Personal Information
During the course of the transaction, your information may be shared with third party providers who we will engage to create a better user experience, credit verification, recovery of outstandings in the unlikely event of default, transportation of payment and related online services.
We are bound to disclose personal information in the ordinary course of business as detailed below:
Enforcement of a court order- Includes but not limited to arbitration, task force, court tribunal, financial regulator, enforcement agency, exchange body, tax authority, or any other authority (including any authority investigating an offence) or their agents, or other parties with which the Nigerian government could have signed a treaty.
Third parties offering facilitation services or business advisory services (tax and audit consultants, management consultants etc) and by extension their own staffs who may have been engaged by us.
While trading in financial instruments like Bonds, Commercial Papers and other forms of financial instruments created to further liquidity including issuing of shares, recapitalisation.